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Position: IT Intern
Location: 555 S Vermont St, Palatine IL 60067
Shift Timings: 1st Shift (07.00 AM – 03.30 PM)

PURPOSE:

This Work Instruction establishes the responsibilities, qualifications, expectations, and learning objectives for the Information Technology Internship Program.

The internship is designed to provide students and recent graduates with practical, hands-on experience in enterprise Information Technology while supporting the daily operational needs of the IT Department.

The primary objective is to provide meaningful work experience while enabling the IT Department to continue supporting business operations and strategic technology initiatives.

SCOPE:

The IT Internship supports the Information Technology Department across Aimtron Corporation and affiliated locations.

Interns assist with operational IT support, workstation deployment, Microsoft 365 administration, documentation management, asset management, and infrastructure-related activities.

The standard internship duration is three (3) to six (6) months and is intended to provide structured learning through real-world enterprise IT experience.

Applicants who are legally authorized to work in the United States, including those participating in F1 Visa - Curricular Practical Training (CPT) or Optional Practical Training (OPT) programs, are encouraged to apply.

Internship Expectations

The internship is intended to provide practical work experience and professional development.

Participation in the internship does not imply or guarantee:

Full-time employment
H-1B sponsorship
Visa sponsorship of any kind
Conversion to a permanent position

Should future employment opportunities become available, all candidates—including former interns—may be considered through Aimtron Corporation's normal hiring process based upon:

Business needs.
Position availability.
Individual qualifications.
Job performance.
Department requirements.

PRIMARY RESPONSIBILITIES:

IT Help Desk Support:

The IT Intern will assist with daily operational IT activities, including:

Responding to Help Desk requests.
Windows workstation setup and deployment.
Computer imaging (when applicable).
Domain join and workstation configuration.
Microsoft 365 account setup.
Outlook configuration.
Microsoft Teams support.
OneDrive support.
SharePoint support.
Installation of approved software applications.
Desktop, network, and label printer installation.
Printer troubleshooting.
User onboarding and workstation preparation.
Peripheral installation and troubleshooting.
Basic Windows troubleshooting.
Escalation of issues requiring senior IT support.

Documentation Management:

Assist with maintaining IT-controlled documentation, including:

Policies.
Standard Operating Procedures (SOPs).
Work Instructions (WI).
Microsoft Word documentation.
Microsoft Excel inventory records.
Microsoft PowerPoint presentations.
Document proofreading.
Formatting consistency.
SharePoint document organization.
Version control and document maintenance.
Attention to detail and documentation quality are essential.

Asset Management:

Assist with:

Workstation inventory.
Asset tag reconciliation.
Hardware inventory validation.
Software inventory verification.
Monitor inventory.
Printer inventory.
Endpoint documentation.
Device lifecycle tracking.
Inventory record maintenance.

Support the development and maintenance of the Aimnet (Aimtron In-House Business Portal) Computer Hardware Inventory Module as the department's centralized Source of Truth for hardware assets.

Infrastructure Support:

Assist with:

Workstation deployments.
Hardware replacements.
Equipment relocation.
User Moves, Adds, and Changes (MACs).
Basic wired network troubleshooting.
Basic wireless troubleshooting.
Printer deployments.
Technology rollout projects.
General IT operational support.

DESIRED QUALIFICATIONS:

Candidates should demonstrate basic knowledge of, or familiarity with, the following technologies. Hands-on experience is beneficial but not required, as training and practical experience will be provided during the internship.

Microsoft Technologies:

Windows 10 / Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint Online
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

IT Support Skills:

Computer setup and deployment.
Domain join.
Software installation and configuration.
Printer installation and troubleshooting.
User workstation support.
Hardware replacement.
Peripheral configuration.
Basic troubleshooting methodologies.

Networking:

Basic understanding of:

TCP/IP
Wired networking
Wireless networking
Network connectivity
Internet troubleshooting

Advanced networking experience is not required. The candidate should be willing to learn networking fundamentals through hands-on experience during the internship.

Security Awareness:

Candidates should demonstrate a basic understanding of security best practices, including:

Phishing awareness.
Spam and malicious email recognition.
Safe web browsing.
Password security.
Multi-Factor Authentication (MFA).
Basic endpoint security awareness.

Cybersecurity expertise is not required. The intern is expected to follow established IT security policies and demonstrate good security awareness throughout the internship.

PREFERRED CHARACTERISTICS:

The ideal candidate should demonstrate:

Dependability.
Professionalism.
Strong attendance.
Excellent communication skills.
Positive attitude.
Customer service mindset.
Organizational skills.
Attention to detail.
Ability to prioritize multiple tasks.
Willingness to learn.
Adaptability.

Most Important Quality – Resourcefulness:

The successful intern should demonstrate the ability to:

Research technical issues independently before requesting assistance.
Utilize Microsoft Learn, vendor knowledge bases, and internal documentation.
Follow established IT Policies, SOPs, and Work Instructions.
Apply logical troubleshooting techniques.
Learn from previous documentation and completed work.
Take initiative and ownership of assigned tasks.
Ask informed questions after performing initial research.

Technical knowledge can be developed through training.

Professionalism, dependability, communication, initiative, and resourcefulness are considered the most important qualities for success within the IT Department.

LEARNING OBJECTIVES:

During the internship, the intern will gain practical experience with:

Enterprise IT Help Desk Operations.
Microsoft 365 Administration.
Windows Workstation Deployment.
Software Installation and Configuration.
Printer Deployment and Troubleshooting.
SharePoint Online Administration.
Hardware Asset Management.
Enterprise Documentation Standards.
IT Policies.
Standard Operating Procedures (SOPs).
Work Instructions (WI).
Basic Networking.
Infrastructure Support.
Enterprise Security Awareness.
Professional Customer Service.

BUSINESS JUSTIFICATION:

The Information Technology Department utilizes interns to provide operational support for day-to-day IT activities while enabling senior IT staff to focus on strategic initiatives, infrastructure modernization, cybersecurity improvements, enterprise compliance activities, and technology rollouts.

This internship is intended to provide meaningful work experience while contributing directly to the operational success of the Information Technology Department.

CURRENT OPERATIONAL SUPPORT AREAS:

The selected intern may assist with:

IT Help Desk Operations.
Microsoft 365 Administration.
SharePoint Management.
Windows Workstation Deployment.
Software Installation.
Printer Support.
Hardware Asset Inventory.
Asset Tag Reconciliation.
Documentation Management.
Policy, SOP, and Work Instruction Maintenance.
Infrastructure Rollout Support.
Network Restructuring Projects.
Technology Refresh Initiatives.
General Operational IT Support.

CANDIDATE SELECTION CRITERIA:

Preference will be given to candidates who demonstrate:

Consistent availability during scheduled work hours.
Reliability and professionalism.
Strong communication skills.
Customer service orientation.
Troubleshooting ability.
Strong documentation skills.
Initiative and willingness to learn.
Resourcefulness and independent problem-solving.

The successful candidate should be capable of supporting the daily operational needs of the IT Department while developing practical enterprise IT skills in a professional business environment.

INTERN PERFORMANCE EXPECTATIONS:

Interns are expected to:

Maintain professional conduct and communication.
Report to work according to the agreed schedule and communicate directly with their supervisor regarding attendance or schedule changes.
Follow all IT Policies, SOPs, and Work Instructions.
Handle company information responsibly and maintain confidentiality.
Demonstrate initiative, accountability, and a willingness to learn.
Perform assigned duties safely, accurately, and professionally.

Successful completion of the internship will be based on the intern's performance, professionalism, reliability, communication, and contribution to the operational goals of the IT Department.

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